Privacy Policy

Last updated: 9 November 2026

1. About this policy

This Privacy Policy explains how Le Marmiton Pty Ltd (ABN 53 010 105 450), trading as Spirit House (“Spirit House”, “we”, “us” or “our”), collects, holds, uses and discloses personal information.

This policy applies when you:

• visit our websites, including spirithouse.com.au and house.spirithouse.com.au;
• make a restaurant or cooking-school booking;
• purchase or redeem a gift voucher;
• purchase products or services from us;
• join our mailing list;
• contact us; or
• otherwise interact with Spirit House.

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name;
• email address;
• telephone number;
• postal or delivery address;
• booking details, including dates, classes, guest numbers and participant names;
• gift-voucher information, including the voucher value, delivery instructions and recipient details;
• purchase and transaction information;
• payment status and payment references;
• correspondence, enquiries, feedback and complaint information;
• marketing preferences;
• information about how you use our websites;
• IP address, browser type, device information and similar technical information; and
• dietary, allergy, accessibility or other health-related information you choose to provide where reasonably necessary for us to accommodate a booking.

We only collect sensitive information, such as health or allergy information, where it is reasonably necessary and with your consent or as otherwise permitted by law.

If you provide personal information about another person—for example, a voucher recipient, booking guest or cooking-class participant—you should have their permission to provide that information to us.

3. How we collect personal information

We generally collect personal information directly from you when you:

• complete a form on our website;
• make a booking or purchase;
• purchase or redeem a voucher;
• subscribe to our newsletter;
• contact us by telephone, email, through our website or in person;
• communicate with us through social media; or
• otherwise provide information to us.

We may also receive personal information from:

• another person making a booking or purchasing a voucher on your behalf;
• payment, booking, delivery or technology providers;
• social-media and advertising platforms; and
• other service providers assisting us to operate our business.

If you do not provide information we reasonably require, we may be unable to process your booking, purchase, voucher, enquiry or other request.

Where practical, you may interact with us anonymously or using a pseudonym—for example, when making a general enquiry. We may need to identify you when processing a booking, purchase, payment, voucher, refund or request involving an existing customer record.

4. How we use personal information

We may use personal information to:

• provide restaurant, cooking-school, voucher and other services;
• process and manage bookings, purchases, cancellations and refunds;
• issue, deliver and redeem gift vouchers;
• confirm payments and provide receipts;
• communicate with you about a booking, purchase or enquiry;
• accommodate dietary, allergy or accessibility requirements;
• provide customer service and respond to complaints;
• maintain business, accounting and transaction records;
• prevent fraud, misuse and security incidents;
• operate, secure and improve our websites and services;
• understand how customers use our websites;
• send marketing communications where you have consented or where otherwise permitted by law;
• comply with legal, taxation, accounting and regulatory obligations; and
• establish, exercise or defend legal claims.

We do not sell or rent personal information.

5. Card payments and Eway

Spirit House uses Eway to process online card payments.

When you purchase a gift voucher or book a cooking class using a card, you enter your payment details into a form on our website. Eway’s eCrypt technology encrypts the card number and card security code in your browser before the payment request is submitted. The encrypted payment information and other information required to process the transaction are transmitted through our server to Eway for authorisation.

Spirit House does not retain your card number, card expiry date, cardholder name or card security code after payment processing.

Our records retain only the information necessary to confirm and administer the payment, including the amount paid, the Eway transaction identifier and the Eway authorisation code.

We retain your name and contact details separately where required as part of the associated booking, voucher purchase or customer record.

Eway handles payment information in accordance with its own privacy and security practices. Eway’s privacy policy is available at:

https://www.eway.com.au/privacy-policy-2025/

6. Cookies and website analytics

Our websites may use cookies, pixels and similar technologies to:

• operate essential website functions;
• remember preferences;
• maintain website security;
• understand website traffic and usage;
• measure the effectiveness of advertising; and
• improve our websites and services.

These technologies may collect information such as your IP address, device and browser information, referring website, pages visited and actions taken on our websites.

You can usually configure your browser to block or delete cookies. Some parts of our websites may not function correctly if essential cookies are disabled.

Where a cookie-management tool is provided on our website, you may also use that tool to manage the available cookie choices.

7. Marketing communications

If you subscribe to our mailing list or otherwise agree to receive marketing, we may use your contact information to send news, offers and information about Spirit House.

You may unsubscribe at any time by:

• using the unsubscribe link in a marketing email; or
• contacting us using the details at the end of this policy.

Unsubscribing from marketing will not prevent us from sending communications necessary to manage an existing booking, purchase, payment or enquiry.

8. When we disclose personal information

We may disclose personal information where reasonably necessary to:

• Eway and financial institutions involved in processing payments;
• website-hosting, information-technology and cybersecurity providers;
• booking, email, communications, analytics and marketing providers;
• delivery and postal providers;
• accountants, auditors, insurers, legal advisers and other professional advisers;
• regulators, courts, law-enforcement agencies and government authorities where required or authorised by law;
• prevent or investigate fraud, misuse, security incidents or unlawful activity; or
• a purchaser or prospective purchaser in connection with a proposed sale or restructuring of all or part of our business, subject to appropriate confidentiality arrangements.

We seek to limit disclosures to the information reasonably necessary for the relevant service or purpose.

9. Overseas processing and disclosure

Some of our service providers are global organisations and may process, store or access personal information outside Australia.

Countries in which information may be processed or disclosed include the United States and other countries in which our payment, technology, analytics, communications or cloud-service providers operate.

Eway is part of the Global Payments group and states that personal information may be transferred to or stored in the United States or other countries.

Where required by law, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable Australian privacy requirements. However, privacy and data-protection laws in other countries may differ from Australian law.

You may contact us if you would like further information about the overseas handling of your personal information.

10. How we protect personal information

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include:

• limiting access to personal information;
• using access controls and authentication;
• using encryption where appropriate;
• maintaining and monitoring website and system security;
• keeping software and systems updated;
• using reputable service providers; and
• securely destroying or de-identifying information when it is no longer required.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Please do not send card details or other highly confidential information to us by ordinary email.

11. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• provide and administer services;
• maintain booking and transaction histories;
• respond to enquiries, refunds or disputes;
• meet accounting, taxation, insurance and legal obligations; and
• prevent fraud and protect our legal interests.

When personal information is no longer reasonably required and we are not legally required to retain it, we take reasonable steps to securely delete or de-identify it.

Payment-card numbers, card expiry dates, cardholder names and card security codes are not retained in our booking or voucher records after payment processing.

12. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please contact our Privacy Officer using the details below. We may ask you to verify your identity before providing access or making a correction.

We will respond within a reasonable period. In some circumstances permitted by law, we may refuse access or correction. If this occurs, we will generally explain the reason and the available complaint options.

We do not ordinarily charge for making a request. We may charge a reasonable administrative cost for providing access where permitted by law, but we will tell you about any proposed charge first.

13. Privacy complaints

If you believe we have mishandled your personal information, please contact our Privacy Officer and provide:

• your name and contact details;
• an explanation of what occurred;
• any relevant dates or reference numbers; and
• how you would like the matter resolved.

We will acknowledge and investigate the complaint and aim to respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner:

Website:  https://www.oaic.gov.au/privacy/privacy-complaints

Telephone: 1300 363 992

The Office of the Australian Information Commissioner generally expects you to raise the complaint with us first and allow us a reasonable opportunity to respond.

14. Data breaches

If we become aware of unauthorised access to, disclosure of or loss of personal information, we will investigate the incident and take appropriate steps to contain and address it.

Where required by the Privacy Act 1988 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.

15. Third-party websites

Our websites may contain links to websites operated by other organisations.

Spirit House is not responsible for the privacy, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology or legal obligations.

The current version will be published on our website with its effective date. If a change is significant, we may also provide additional notice where appropriate.

17. Contact us

For privacy questions, access or correction requests, or complaints, contact:

Privacy Officer

Le Marmiton Pty Ltd trading as Spirit House ABN 53 010 105 450

20 Ninderry Road Yandina, Queensland 4561

PO Box 268 Yandina, Queensland 4561

Email:  office@spirithouse.com.au

Telephone: (07) 5446 8977